Refund policy

Most of our items are eligible for our 14-day return policy. If you are not satisfied with your purchase, you can request a return within 14 days of receiving your item.

To be eligible for a return, your item must be in the same condition that you received it - unworn, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

If your product is faulty or damaged, please email us with photographic proof and we will arrange a replacement or full refund.

Please email: hopehavenforall@gmail.com to request a return or refund.

To be eligible:

• Item must be unworn and unused
• Item must be in original packaging
• Receipt or proof of purchase required
• Request must be made within 14 days of receiving the item

Refunds

We will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a few business days.

Late or missing refunds

If you haven't received a refund yet, first check your bank account, then contact your credit card company or bank. If you still haven't received it, please contact us at hopehavenforall@gmail.com.